If you have a concern about, or disagree with, a decision made regarding CCS program services, you may file a CCS program grievance, appeal, or request a state hearing.

You may file a grievance any time for concerns with:

• Coordination of your or your child’s care, services, equipment, or appointments
• Poor customer service
• Discrimination against you or your child
• Health information privacy
• Quality of your or your child’s care
• Referrals for services
• Scheduling appointments
• Timeliness of service authorizations or CCS program eligibility decisions

Instructions on how to file are available in the attached PDF file (available in Spanish also)